Privacy Policy

1. Introduction

StayNex ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property discovery platform, including our website and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

This policy complies with applicable data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant privacy regulations.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account as a Publisher, Finder, or Both
• Create or edit property listings
• Contact property owners or respond to inquiries
• Use our messaging and communication features
• Subscribe to our newsletters or marketing communications
• Participate in surveys, contests, or promotions
• Contact our customer support team

This information may include:

• Contact Information: Name, email address, phone number, physical address
• Account Information: Username, password, profile picture
• Property Information: Property details, descriptions, photos, location data, pricing information
• Communication Data: Messages, inquiries, and other communications sent through our platform
• Payment Information: Billing address, payment method details (processed through secure third-party payment processors)

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information about your device and usage patterns:

• Device Information: IP address, browser type and version, operating system, device type, unique device identifiers
• Usage Data: Pages visited, features used, time spent on pages, clickstream data, search queries
• Location Information: General location data based on IP address or precise location with your consent
• Log Information: Server logs, including dates and times of access, error reports, system activity

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Social media platforms when you connect your account
• Service providers that help us verify information
• Publicly available sources and databases
• Marketing and analytics partners

3. How We Use Your Information

We use the information we collect for various business purposes, including:

3.1 Service Provision and Operation

• Create and manage your user account
• Process and display property listings
• Facilitate communication between Publishers and Finders
• Provide customer support and respond to inquiries
• Process payments and transactions
• Send service-related announcements and updates

3.2 Personalization and Improvement

• Personalize your experience and content recommendations
• Improve our Service, features, and user interface
• Develop new products, services, and features
• Conduct research and analysis to enhance user experience
• Understand how users interact with our Service

3.3 Communication and Marketing

• Send promotional communications, with your consent where required
• Notify you about property matches, price changes, or new features
• Administer contests, promotions, and surveys
• Send transactional messages related to your account and listings

3.4 Security and Compliance

• Protect against fraud, abuse, and security risks
• Verify user identities and prevent unauthorized access
• Comply with legal obligations and enforce our terms
• Resolve disputes and troubleshoot problems
• Monitor and analyze usage patterns for security purposes

Legal Basis for Processing (for EEA users): We process your personal information based on: (1) your consent; (2) the necessity to perform our contract with you; (3) our legitimate business interests; or (4) compliance with legal obligations.

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Other Users

• Property Listings: Information you include in property listings (contact details, property information, photos) is visible to other users
• Communication: When you contact a property owner or responder, your message and contact information may be shared
• Reviews and Ratings: User-generated content may be visible to other users

4.2 With Service Providers

We engage third-party companies and individuals to facilitate our Service, including:

• Payment processors
• Cloud hosting providers
• Analytics and marketing services
• Customer support platforms
• Communication and email services

These service providers have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for other purposes.

4.3 For Legal Reasons

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders, search warrants)
• Government requests and regulatory requirements
• Investigations of potential violations of our terms
• Protection of our rights, property, or safety, or that of our users or the public
• Prevention of fraud, abuse, or illegal activities

4.4 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred to the new owners.

4.5 Aggregated or De-identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for research, marketing, analytics, or other business purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Data encryption in transit (SSL/TLS) and at rest
• Access Controls: Strict access controls and authentication mechanisms
• Network Security: Firewalls, intrusion detection, and prevention systems
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Security awareness training for all staff
• Data Backup: Regular backups and disaster recovery procedures

Despite our security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Your Responsibilities: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please notify us immediately of any unauthorized use of your account or other security breaches.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

• Request access to the personal information we hold about you
• Receive a copy of your data in a structured, machine-readable format
• Know the categories and specific pieces of information we have collected

6.2 Correction and Deletion

• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to certain exceptions
• Update your account information through your profile settings

6.3 Restriction and Objection

• Request restriction of processing in certain circumstances
• Object to processing based on legitimate interests
• Opt-out of marketing communications at any time

6.4 Withdrawal of Consent

Where we rely on your consent for processing, you may withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

6.5 Account Settings

You can manage many aspects of your information directly through your account settings, including:

• Updating your profile information
• Managing notification preferences
• Controlling visibility of your listings
• Deactivating or deleting your account

Exercising Your Rights: To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframes required by applicable law.

Verification: For security purposes, we may need to verify your identity before processing certain requests.

Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising.

7.1 Types of Cookies We Use

• Essential Cookies: Required for basic site functionality and security
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Enable enhanced functionality and personalization
• Targeting Cookies: Used to deliver relevant advertisements and track campaign performance

7.2 How to Control Cookies

You can control and/or delete cookies as you wish. Most web browsers allow you to:

• See what cookies you have and delete them individually
• Block third-party cookies
• Block cookies from particular sites
• Block all cookies from being set
• Delete all cookies when you close your browser

If you disable cookies, some features of our Service may not function properly.

7.3 Do Not Track Signals

Some browsers offer a "Do Not Track" feature. We currently do not respond to "Do Not Track" signals as there is no standard for how online services should respond to such signals.

8. Third-Party Services

Our Service may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to third-party services, and we are not responsible for their content, privacy policies, or practices.

We encourage you to review the privacy policies of any third-party services you access through our platform.

8.1 Social Media Features

Our Service may include social media features, such as Facebook "Like" buttons and widgets. These features may collect your IP address, which page you are visiting, and may set a cookie. Your interactions with these features are governed by the privacy policy of the company providing them.

8.2 Payment Processors

All payment transactions are processed by third-party payment processors. We do not store or process your complete payment card information. The processing of payments is subject to the payment processors' privacy policies and terms of service.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

Our retention periods are determined based on:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information
• Applicable legal requirements

Typically, we retain personal information for the following periods:

• Account Information: Until account deletion request or 2 years of inactivity
• Property Listings: Until deleted by user or account closure
• Communication Data: 3 years from last communication
• Marketing Data: Until consent withdrawal or 2 years of inactivity
• Financial Records: 7 years for tax and legal compliance

When we no longer need to retain your information, we will securely delete or anonymize it.

10. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally, including:

• Implementing standard contractual clauses approved by the European Commission
• Ensuring recipients participate in adequacy frameworks
• Requiring third-party service providers to provide adequate protection

By using our Service, you consent to the transfer of your information to countries outside your country of residence.

11. Children's Privacy

Our Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the updated policy on our website
• Provide additional notice for material changes, such as email notifications or in-app alerts

We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

Your continued use of our Service after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Officer: For users in the European Economic Area, you may contact our Data Protection Officer at dpo@staynex.com.

Regulatory Authority: If you are located in the EEA and believe we have not resolved your complaint, you have the right to lodge a complaint with your local data protection authority.