StayNex Support
We're here to help you get the most out of your StayNex experience
How Can We Help You?
Whether you're a property publisher looking to list your space or a finder searching for the perfect accommodation, our support team is dedicated to ensuring your experience is seamless and successful.
Frequently Asked Questions
Find quick answers to common questions about using StayNex
How do I create a listing as a publisher?
To create a listing, sign up as a Publisher or Both, then navigate to your dashboard. Click on "Publish New" and fill out the property details including title, category, price, location, contact information, and upload photos. Once submitted, your listing will be active and visible to finders.
How can I search for properties as a finder?
After signing up as a Finder, you can browse all available listings on the finder page. Use the search filters to narrow down by location, category, price range, or keywords. You can contact property owners directly through the contact information provided on each listing.
What should I do if I encounter a problem with a listing?
If you encounter any issues with a listing (inaccurate information, fake listings, etc.), please report it immediately using the "Report" button on the listing page or contact our support team directly. We take all reports seriously and will investigate promptly.
How do I edit or delete my published listing?
Log into your publisher dashboard and navigate to "My Listings". Here you'll see all your active listings. Click the "Edit" button to modify any details or "Delete" to remove the listing entirely. Changes are reflected immediately on the platform.
Is there a fee for using StayNex?
StayNex is currently free for both publishers and finders. We believe in providing accessible property discovery services without charging listing or search fees. This may change for premium features in the future, but basic functionality will always remain free.
How can I ensure the safety of my transactions?
While StayNex facilitates connections between users, we recommend taking standard safety precautions: meet in public places for initial viewings, verify identities, use secure payment methods, and trust your instincts. We're working on implementing verified user badges and secure payment options for future updates.
What types of properties can I list on StayNex?
StayNex supports a wide range of property types including homes, hotels, rooms, apartments, villas, offices, land, shops, hostels, co-working spaces, resorts, farmhouses, studios, warehouses, and event spaces. If your property type isn't listed, contact us and we'll consider adding it.
How do I reset my password?
On the login page, click "Forgot Password" and enter your registered email address. You'll receive instructions to reset your password. If you don't receive the email within a few minutes, check your spam folder or contact our support team for assistance.
Helpful Resources
Explore these resources to make the most of your StayNex experience
Technical Support
Experiencing technical issues with the platform? Here's how we can help:
- Browser Compatibility: StayNex works best on the latest versions of Chrome, Firefox, Safari, and Edge. Please ensure your browser is updated.
- Mobile Experience: Our platform is fully responsive and works seamlessly on mobile devices. For the best experience, use our upcoming mobile app (coming soon).
- Upload Issues: If you're having trouble uploading images, ensure they're in JPG, PNG, or WebP format and under 5MB in size.
- Performance Problems: Clear your browser cache and cookies if you experience slow loading or display issues.
If you continue to experience technical difficulties, please contact our support team with details about your device, browser, and the specific issue you're encountering.
Feedback & Suggestions
Your feedback helps us improve StayNex for everyone. We welcome suggestions for new features, reports of bugs, or general comments about your experience.
Please share your thoughts with us at staynex@gmail.com. We read every message and appreciate your input!